This Privacy Policy explains how Kindel collects, uses, shares and protects personal information. We respect the privacy of every individual who visits our website and uses our products and/or services, including our software, plugins and add-ons (collectively, “Services”). This Privacy Policy is our commitment to transparency in communicating how we collect, use, and disclose your personal information as well as the choices you have with respect to such information.
BY USING OUR SERVICES OR VISITING OUR WEBSITE, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS POLICY, PLEASE DO NOT USE OUR WEBSITE OR SERVICES OR OTHERWISE PROVIDE US WITH YOUR INFORMATION.
SCOPE OF POLICY
This Privacy Policy applies to how we collect, use, and disclose information from the following individuals:
Customers – individuals who purchase or otherwise use our Services.
Website Visitors – individuals who visit our Website, including those who opt to provide contact information to receive communications from us.
INFORMATION WE COLLECT
Customers. We ask for your information, which may include your name, email address and date of birth to enable us to create an account for you and provide you our Services. By providing us with this information, you represent that you own and consent to our use of such personal information. When you and your end users use our Services, we may automatically collect information about how and where the Services are used, including but not limited to geolocation data, versioning, site health information, configuration settings, and reporting (collectively, “Usage Data”). You may opt out of collection of Usage Data at any time by changing the settings in your account. You understand that this Usage Data may include limited personal information, and therefore you represent and warrant that if you opt in to the collection of this Usage Data, you have made all necessary disclosures to and obtained all necessary consents from your end users for the collection of Usage Data.
Website Visitors. We may collect your name, email address, physical address, and phone number if you provide it to us when visiting our Website, including in connection with a contact request. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other statistical information as part of aggregated data. We use Google Analytics to help us gather statistical information about the visitors to our Website and how they use the Website on an anonymous, aggregate basis. However, we will not associate this data with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law. We may use this information to gain a better understanding of the users of our Website, to improve our Website, and to improve our Services. Depending on the type of browser and device that you use, you may have the ability to control the type of information that Google Analytics uses. To understand how Google Analytics collects and processes data, please visit www.google.com/policies/privacy/partners/. We use cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. See our Cookie Policy, below, for more information.
HOW WE USE YOUR INFORMATION
We use the information we collect about you in the following ways:
- To respond to any requests from you, including those regarding sales and support.
- To contact you regarding any agreements or accepted terms that you may have with us for the Services.
- To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
- To understand how our Services and Website are used.
- To provide you with information logs associated with the use of our Services.
- To contact you regarding functionality changes to our Services or Website.
- To improve our offerings, including developing new features and functionality for our Services and Website.
- To collect payment and bill for our Services.
- To help personalize searches.
- To diagnose and troubleshoot problems.
- To find and prevent fraud.
- To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between us and you.
- To process the information for other purposes for which we obtain your consent.
HOW WE SHARE INFORMATION
Safety. We may disclose your information to protect and defend our safety and those of other users in connection with investigating and preventing fraud or security issues.
Consent. We may share your information for other ways not described above with your consent.
As Required by Law or Similar Investigations. To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. We may be required to share personal information in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
YOUR CHOICES
You may opt-out of the collection of Usage Data by logging into your account and changing your collection settings or contacting us as detailed at the end of this Policy. You may unsubscribe from receiving promotional or marketing emails from us at any time by using the “unsubscribe” link in the email received, or by emailing us as detailed at the end of this Policy. As outlined above, you can also control your cookie settings.
With respect to your account information, you may update, correct or delete information that you provided to us by logging into your account or contacting us as detailed at the end of this Policy.
DATA RETENTION AND SECURITY
When we no longer have a legitimate business need (e.g. termination of a Customer agreement) to process your personal information, we will either delete or de-identify it.
We take all reasonable steps to protect information we receive from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure your information, and we use industry standard encryption for your data that is transferred over the internet. Despite our use of encryption, we cannot guarantee any method of transmission of information over the internet is 100% secure. If you have any questions about the security of your personal information, please contact us as detailed at the end of this Policy.
INTERNATIONAL TRANSFERS
We are a Canadian based company and store your information on our secure server. We may transfer your personal information to countries other than the country in which you live. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country.
CHILDREN
Our website and services are not directed at children or students under the age of 13. As a safety measure, registered teachers using our service have the ability to enable parental consent for student registrations under a certain age to prevent any legal issues from occurring. Furthermore, students are only eligible to register with Kindel through an invite only process from their designated teacher.
CHANGES TO PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, however, should we change the Privacy Policy in a material way, a notice will be posted on our Website along with the updated Privacy Policy. If you disagree with the changes, you may terminate your Services or stop using our Website.
COOKIE POLICY
We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible.
- Analytics cookies – these cookies are used to track the use and performance of our website and services.
CONTACT US
If you have any questions or concerns over this Privacy Policy, or wish to exercise any of your statutory rights, please contact us at privacy@kindel.ca
